Ruang Media – Privacy Policy

Last updated: 7 December 2025

This Privacy Policy explains how Ruang Media (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from ruangmedia.itsfino.com (the “Site”) or interact with any of our services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date and post the updated version on the Site.

2. Information We Collect

We may collect personal information about you from the following sources:

A. Information You Provide Directly

This includes:

• Contact information (name, email, phone number, address).

• Order details (billing address, shipping address, payment confirmation).

• Account information (username, password).

• Shopping activity (items viewed, cart activity, wishlist).

• Customer support information (messages or content shared with us).

Some features of the Services may require certain information. If you do not provide it, you may not be able to use those features.

B. Information Collected Automatically (Cookies & Usage Data)

We automatically collect information about how you interact with the Site, including:

• IP address

• Device and browser information

• Network connection details

• Pages visited and actions taken on the Site

We use cookies, pixels, and similar technologies to collect this data.

C. Information from Third Parties

We may receive information from:

• Service providers that support our Site, including Shopify

• Payment processors

• Marketing or analytics partners

• Third-party tools that collect data when you visit our Site or interact with our emails/ads

We treat third-party data according to this Privacy Policy.

3. How We Use Your Information

We use your information for purposes including:

A. Providing Products & Services

• Processing and fulfilling orders

• Managing your account

• Sending confirmations, updates, and notifications

• Shipping, returns, and exchanges

• Allowing you to post reviews

B. Marketing & Advertising

• Sending promotional messages by email, SMS, or other channels

• Personalizing ads and improving marketing performance

• Tailoring content and product recommendations

C. Security & Fraud Prevention

• Detecting and addressing unauthorized activity

• Protecting user accounts

• Maintaining the integrity of our Services

D. Communication

• Helping you with customer support

• Improving the quality of our services

4. Cookies

We use Cookies to:

• Improve and personalize your user experience

• Enable functionality of the online store

• Run analytics

• Support advertising activities

You can control cookies through your browser settings. Blocking cookies may affect functionality of the Site.

5. How We Disclose Personal Information

We may disclose your information under the following circumstances:

• Service providers (e.g., payment processors, analytics partners, IT support, shipping partners)

• Business and marketing partners, including Shopify

• Affiliates or group companies where necessary

• When you direct us to share data, such as via shipping requests or social login tools

• In connection with business transactions, such as a merger or acquisition

• To comply with legal obligations (e.g., subpoenas, law enforcement requests)

We do not use or disclose sensitive personal information to infer characteristics about you.

6. User-Generated Content

If you post reviews or other content publicly on the Site, it may be visible to anyone. We are not responsible for how others use that information.

7. Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

8. Children’s Data

Our Services are not directed to children. We do not knowingly collect personal information from individuals under the age of 16.
If you believe a child has provided personal information, contact us to request deletion.

9. Security & Retention

We implement security measures to protect your information, but no method is 100% secure. Information transmitted online may not always be fully protected.

We retain your information as long as necessary to provide our Services or comply with legal obligations.

10. Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, you can contact us at:

Email: [email protected]
Website: ruangmedia.itsfino.com